eErosion.com Privacy Policy

eErosion is founded on the principles of helping companies support their production environments more effectively. We at eErosion know that you care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our privacy policy. By creating an account on the eErosion website, you are accepting the practices outlined in this Privacy Policy.

This Privacy Policy covers eErosion’s treatment of personal information that is gathered when you have an account on the eErosion website and when you use the eErosion services. This policy does not apply to the practices of third parties (such as Vendors, etc) that eErosion does not own or control, or to individuals that eErosion does not employ or manage.

Information Collected by eErosion

We only collect personal information that is relevant to the purpose of our website, which is to enable users to support their production environments more effectively. This information allows us to provide you with a customized and efficient experience. We do not process this information in a way that is incompatible with this objective. We collect the following types of information from our eErosion users:

Information You Provide to Us:
We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features.
- Registration Information: In order for you to use the eErosion services you must complete a registration form. As part of this registration form, we require select personal information (including your full name, city, state and e-mail address).
- Server Information: In order to effectively display the status of your production servers, minimal information about your servers is collected in order to identify them correctly. This information includes servername, description, downtime, and timezone information, as well as optional windows service names, and database object and authentication information.
- Alert Plan Information: In order to contact you directly in the event of a server issue, you can enter your email address and/or cell phone contact information. To prevent abuse these destinations are verified by you as part of the Alert Plan registration process.
Automatic Information:
- By nature and design of eErosion, we receive and store certain types of information about your servers whenever after they have been connected to our service. eErosion automatically receives and record certain "usage data" regarding properties of your servers. This is done to provide you with trend reports and performance improvement suggestions.

E-mail Communications

eErosion is very concerned about your privacy and we will never provide your email address to a third party without your explicit permission, as detailed in the "Sharing Your Information" section below. eErosion may send out e-mails with eErosion-related news, products, offers, surveys or promotions. You may also receive notification e-mails from eErosion, which inform you of updates and upcoming features that pertain to the site. If you do not want to receive e-mail from us, please visit the Email Preferences section of your User Profile and/or follow the instructions contained in the unwanted e-mail message. However, please note that in all cases you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.

Cookies

We do not store cookies on your client browser machines.

Sharing Your Information

Because eErosion enables users to receive alerts based on preset server thresholds, collecting information about the people and servers who use eErosion is an integral part of the eErosion experience. Rest assured that we neither rent nor sell your personal information to anyone and that we will share your personal information only as described below.

eErosion Personnel: eErosion personnel and authorized consultants and/or contractors may have access to user information if necessary in the normal course of business.
Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if eErosion, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred.
Protection of eErosion and Others: We may release personal information when we believe in good faith that release is necessary to comply with a law; to enforce or apply our Terms of Use and other policies; or to protect the rights, property, or safety of eErosion, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Except as noted above, we will contact you when your personal information is shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to opt out to prevent the sharing of this information.
Credit Card Information: No credit card information is processed, saved, or kept on eErosion servers, or eErosion owned hardware. All credit card processing is handled through our third-part vendor, Paypal.

Keeping Information Secure

Your eErosion account information is protected by a password for your privacy and security. Protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.
Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.

Ways to Control Display and Use of Your Information

As stated previously, you can always opt not to disclose information, but then you may be unable to use certain features on our website, such as Windows Service, or SQL Monitoring.
By visiting your User Account, you can correct, amend, add or delete personal information on our website.
You may request deletion of your eErosion account by e-mailing us at support@eErosion.com.
If you do not wish to receive e-mail from us, please visit the Email Preferences section of your User Account and/or follow the instructions contained in the unwanted e-mail message. However, please note that you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.

Children Under 18 Years of Age

You must be 13 years and older to register to use the eErosion website. As a result, eErosion does not specifically collect information about children. If we learn that eErosion has collected information from a child under the age of 13, we will delete that information as quickly as possible. We recommend that minors between the ages of 13 and 18 ask and receive their parents' permission before using eErosion or sending information about themselves or anyone else over the Internet.

Changes to this Privacy Policy

eErosion may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by posting an announcement on the eErosion website so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.

Conditions of Use

If you decide to acquire an account on the eErosion website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California state law.

Effective Date of this Privacy Policy

This Privacy Policy is effective as of December 16, 2008 and last updated December 16, 2008.